Our Privacy Commitment
At FatPirate Casino, protecting your personal and financial information is something we take seriously. This privacy policy sets out clearly and honestly how we collect, use, store, and share your data when you use our platform. We believe you deserve full transparency about what happens to your information — no vague language, no hidden practices. If you have any questions after reading this, our support team is always available to help.
The Information We Collect
We collect personal data at various points during your time with us, starting from the moment you register an account. The information we gather falls into the following categories:
Registration & Identity Details
When you create your account, we ask for basic personal details including your full name, date of birth, home address, email address, and contact number. This information is necessary to set up and manage your account correctly.
Verification & Compliance Documents
To meet our obligations under Anti-Money Laundering (AML) and responsible gambling requirements, we may request identity verification documents at certain stages. These typically include proof of identity and proof of address. This process is standard practice across regulated online gaming environments and helps us keep our platform secure for everyone.
Financial & Transaction Data
When you make deposits or request withdrawals, we process financial data associated with your chosen payment method. We support Visa and Mastercard, Skrill and Neteller, and bank transfers. Details such as card numbers, e-wallet identifiers, or bank account references are handled solely for the purpose of processing your transactions securely. We do not store full card details beyond what is strictly necessary.
We may also collect technical data such as your IP address, browser type, and device information when you access our site, primarily for security and fraud prevention purposes.
How We Use Your Data
The data we collect is used for specific, legitimate purposes. We do not process your information beyond what is necessary for those purposes.
- Account management: Your personal details allow us to operate your account, verify your identity, and ensure you can access our services without issue.
- Processing payments: Financial data is used to handle deposits and withdrawals in a timely and accurate manner.
- Fraud prevention and security: We monitor account activity and transaction patterns to detect and prevent fraudulent behaviour, protecting both you and the integrity of our platform.
- Legal and regulatory compliance: We are required to retain certain data to fulfil obligations under applicable laws, including AML legislation.
- Responsible gambling: We use account data to support responsible gambling tools and to identify potentially harmful patterns of play where necessary.
Marketing Communications
With your consent, we may send you promotional messages about offers, games, or updates relevant to your account. You are in full control here — you can opt out of marketing communications at any time by adjusting your account preferences or by contacting our support team directly. Opting out will not affect the standard operation of your account in any way.
Data Sharing & Third Parties
We want to be entirely clear on this point: we do not sell your personal data to any third party, ever. Your information is not a commodity, and it will not be treated as one.
That said, operating a casino platform does require us to work with trusted third-party partners. Data may be shared with these parties only where it is necessary and proportionate:
- Game providers: Software providers whose titles appear on our platform may receive limited technical data to enable gameplay functionality.
- Payment processors: Our payment partners — including the processors behind Visa, Mastercard, Skrill, Neteller, and bank transfers — receive the financial data required to complete your transactions.
- Regulatory and legal bodies: As a licensed operation, we may be required to share relevant data with our regulatory authority in Costa Rica or with law enforcement agencies if legally obliged to do so.
- Fraud prevention services: We work with third-party services to help detect suspicious activity and protect our players.
All third parties we engage with are bound by confidentiality agreements and are required to handle your data responsibly and in line with applicable data protection standards.
Data Security & Retention
We use a range of technical and organisational measures to keep your data safe. All data transmitted between your device and our platform is protected using SSL (Secure Socket Layer) encryption, which ensures that your information cannot be intercepted during transit. Our servers are maintained in secure environments with access controls in place to prevent unauthorised use.
Internally, access to personal data is restricted to staff members who genuinely need it to carry out their responsibilities. We review our security practices regularly and update them as required.
How Long We Keep Your Data
We retain your personal data for as long as your account is active and for a defined period thereafter, as required by our regulatory obligations and AML legislation under our Costa Rica licence. In practice, this means certain records must be kept for a minimum period even after account closure. Once that retention period has passed, your data is securely deleted or anonymised.
If you close your account, we will retain only the data we are legally required to hold. Any data no longer necessary for legal or operational purposes will be removed promptly.
Your Privacy Rights & How to Contact Us
You have rights in relation to the personal data we hold about you. These include:
- The right to access: You can request a copy of the personal data we hold about you.
- The right to correction: If any of your details are inaccurate or out of date, you can ask us to correct them.
- The right to deletion: In certain circumstances, you may request that we delete your personal data. Please note that this right is subject to our legal retention obligations — we cannot delete data we are required to keep under AML or regulatory rules.
- The right to withdraw consent: Where you have given consent for a specific use of your data (such as marketing), you can withdraw that consent at any time.
To exercise any of these rights, or if you have a question or concern about how we handle your data, please get in touch with our privacy team. You can reach us via live chat, which is available around the clock, or by email — both channels are monitored 24/7 so you can expect a timely response regardless of when you contact us.
If you would like to manage your account settings or communication preferences directly, you can do so by logging in and visiting your account dashboard. Alternatively, contact our support team and we will assist you promptly.